ReviewFlow fixes that in 90 days.
One text after each eye exam. Automatically routed to Google. Every patient gets your Google review link — and anyone who had a bad experience can write to you directly, so you hear about it the same day.
Sound Familiar?
The practice across town has 150+ Google reviews. You have 22. Patients searching "eye doctor near me" see them first — even though your care is better.
Between check-ins, insurance verification, frame selection, and scheduling follow-ups, asking for a review is the last thing on their mind. It falls through the cracks every day.
A frustrated patient posts a 1-star review about wait times or a prescription mix-up — publicly — before you even know they were unhappy. That review is the first thing new patients see.
Birdeye, Podium, and similar tools are built for enterprise — annual contracts, bloated features, and prices that don't make sense for an independent optometry practice.
How It Works
Annual exam, contact lens fitting, glasses pickup — any visit. Your front desk opens ReviewFlow on their computer or tablet.
Type the patient's name and number, hit Send. A personalized SMS goes out with your practice name and a direct Google review link.
Happy patients tap the link and leave a 5-star review in under 60 seconds. No app, no login, no friction.
Every patient gets the Google review link — nobody is filtered out. A patient who had a bad experience can also message your office manager directly from the same page, so you find out and fix it while they are still your patient.
Expected Results
more Google reviews in 90 days
Average across ReviewFlow practices
star rating improvement
Typical 90-day trajectory
increase in new patient calls
Based on industry benchmarks
Results depend on how consistently review requests are sent. Practices that send after every appointment see the best outcomes.
Private Feedback
Every patient gets your Google review link — we never hide anyone from it. But a patient who had a bad experience can also write to your office manager directly, right from the same page. You hear about the problem the same day instead of reading it in a public review a week later.
One text. One link. Everyone gets it.
Public — builds your ranking
Office only — you hear it the same day
Pricing
Starting at $79/month with annual billing. 14-day free trial on every plan.
Single optometrist, single location
from $79/mo, billed annually
2–5 optometrists, single location
from $143/mo, billed annually
Multi-location practices & vision groups
from $239/mo, billed annually
FAQ
ReviewFlow works independently of any EHR — your staff sends review requests from the ReviewFlow portal after each appointment. No software integration required. The Multi-Provider plan includes options to connect with popular optometry practice management systems.
ReviewFlow never collects or stores protected health information (PHI). The SMS only contains the patient's first name and a review link — no appointment details, diagnoses, prescriptions, or treatment information. We are actively pursuing formal HIPAA compliance certification.
No — and be wary of any tool that says it can. Routing unhappy patients away from Google is review gating: it breaches Google's review policies and the FTC Rule on Consumer Reviews, which has carried civil penalties since 2024. What we do instead works better anyway. Every patient gets the review link, so the happy majority who never think to review you finally get asked — and anyone who had a bad experience can message your office manager directly from the same page. You hear about it the same day and can put it right, which is what actually changes the next review.
The average lifetime value of an optometry patient is $1,200–$2,500+ (exams, glasses, contacts, referrals). ReviewFlow's Solo Practice plan costs $79/month on annual billing. Just one or two new patients per year from improved Google visibility covers your entire subscription.
Yes. Most chains collect reviews passively. With ReviewFlow sending a request after every exam, independent practices typically add 15–30 new reviews per month. At that rate, you can match or exceed a chain's review count within 6–12 months.
Most practices see their first new Google reviews within the first week of consistent sending. Meaningful visibility improvements on Google Maps typically build over 30–90 days as your review count and rating climb.
Yes — that's who it's built for. Sending a review request takes 10 seconds: type a name, type a number, hit Send. No training required. Most front desk staff are sending their first request within 5 minutes of setup.
14-day free trial. No credit card. Setup in 10 minutes.
Month-to-month · Cancel anytime · No contracts